Frequently Asked Questions
Q1. How long is each item’s warranty period?
Cang Zhou New High auto radiator manufacturing co., Ltd offers a limited warranty of 1 year. The method of warranty is that we will give you 1% free spare parts at the time of shipment.
Q2. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If the equipment you buy less than 20 sets, we will pack your goods in cartons. If you buy more than 20 sets, we will pack your goods in wooden boxes.
Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q4: Can I get more information on a product?
A: We do try to give you as much information as possible on all of our products, however, if you require any additional information then please use the live chat, email, or call our customer service team on +86 01059711608, they will try to provide you with all the information you require.
Q5. How about your delivery time?
A: Generally, it will be shipped within 15 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. The time of express is about 5 days, the time of air transport is about 3 days, the time of rail transport is about 15 days, the time of road transport is about 20 days and the time of sea transport is about 45 days.
Q6. What is your terms of payment?
A: T/T 50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q7. How do I contact you?
A: You can contact us by sending us Email, calling us and chatting online with us . Our Email address is firstname.lastname@example.org
Q8. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q9. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q10. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q11. How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q12. What are your shipping methods?
Our shipping methods include waterway transport, air transport, railway transport. express delivery
Q13. What kind of payment methods can I use?
You can use Bank Account Transfer, PayPal, Western Union and so on.
Q14. How long is each item’s working life?
The working life of our products is more than 6 years.
Q15. Can I track my package?
Yes. If your package is transported by TNT, FedEx and other expresses, you will get a tracking number. You can also track your order here by providing your order number and email address. If your package is transported by any other transportation, we will provide the way to track your package.
Q16. I got a defective part, who pays for return shipping?
If it is due to the seller’s fault, the seller will pays for return shipping. If it is due to buyer's fault, It will depends on the actual situation.